Privacy Policy

This Privacy Policy describes how Dip Collective Inc., doing business as Oshun Apparel (“Oshun Apparel”, “Oshun”, “we”, “us” or “our”), collects, uses, discloses and protects your personal information when you visit our website, make or attempt to make a purchase, sign up for communications, contact us or otherwise interact with us.

We value your privacy and believe you should understand what information we collect, why we collect it and how it is used.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform we use to sell our products and services.

The personal information we collect depends on how you interact with Oshun Apparel.

Device and Website Information

When you visit our website, we may automatically collect certain information about your device and how you interact with our Site, including:

• your web browser;
• IP address;
• time zone;
• device and operating-system information;
• cookies installed on your device;
• pages and products you view;
• websites, advertisements or search terms that referred you to our Site;
• dates and times of visits; and
• information about how you browse and interact with the Site.

We may collect this information using technologies such as:

Cookies

small data files stored on your device that help our website function, remember preferences and understand how visitors use the Site.

Log files

records of activity on the Site that may include IP addresses, browser type, internet service provider, referring and exit pages, and timestamps.

Pixels, tags & web beacons

electronic technologies that may help us understand how visitors browse the Site and interact with our marketing.

We refer to this collectively as “Device Information.”

Order Information

When you make or attempt to make a purchase through our Site, we may collect information including:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number;
• order and product information; and
• payment-related information necessary to complete your transaction.

Payment information is processed through Shopify and/or our authorized payment providers. Oshun Apparel does not generally store complete credit-card details directly on our own systems.

We refer to this information as “Order Information.”

Information You Choose to Provide

We may also collect information you voluntarily provide when you:

• create an account;
• join our mailing list;
• contact us;
• participate in a promotion or contest;
• submit a product review;
• provide photographs, feedback or other content; or
• otherwise communicate with Oshun Apparel.

When we refer to “Personal Information” in this Privacy Policy, we mean information that identifies or can reasonably be associated with an individual, including Device Information and Order Information where applicable.

We use Order Information primarily to fulfill and manage orders placed through the Site, including:

• processing payments;
• arranging shipping and delivery;
• providing invoices and order confirmations;
• communicating with you about your order;
• processing returns, exchanges and refunds; and
• providing updates relating to pre-orders.

We may also use Personal Information to:

• provide customer service;
• screen transactions for potential risk or fraud;
• manage customer accounts;
• operate and improve our Site;
• understand how customers browse and interact with Oshun Apparel;
• analyze website and product performance;
• improve our products and customer experience;
• measure the effectiveness of marketing and advertising;
• administer promotions or contests;
• comply with tax, accounting, legal and regulatory obligations; and
• provide marketing communications where you have consented or where otherwise permitted by law.

We collect, use and disclose Personal Information only for purposes that a reasonable person would consider appropriate in the circumstances and as permitted or required by applicable law.

When you place an order or pre-order with Oshun Apparel, we collect the information necessary to process your purchase and provide the products you have requested.

We may use your contact information to send order confirmations, shipping notifications, pre-order updates, product availability notices and other communications directly related to your transaction.

These transactional communications are separate from promotional marketing communications and may still be sent if you have unsubscribed from marketing emails.

If you choose to subscribe to Oshun Apparel marketing communications, we may send information about:

• new products;
• product launches;
• early access and pre-orders;
• promotions and offers;
• events;
• brand news; and
• other Oshun content we believe may interest you.

You may unsubscribe at any time using the unsubscribe link included in our marketing emails.

We manage electronic marketing communications in accordance with applicable Canadian anti-spam legislation and other applicable laws.

Our Site uses cookies and may use related technologies such as pixels, tags and web beacons.

We use these technologies to:

• operate essential website functions;
• remember preferences;
• maintain shopping-cart functionality;
• understand website traffic and customer behaviour;
• improve Site performance;
• prevent fraud and improve security;
• measure marketing effectiveness; and
• support advertising and personalization where permitted.

Some cookies are essential to the functioning of our website. Others may be used for analytics, personalization and advertising.

You can generally control or disable cookies using your browser settings and, where available, the privacy or cookie controls provided through our Site.

Disabling certain cookies may affect how the Site functions.

We may use analytics and advertising services to better understand how visitors interact with Oshun Apparel and to measure the effectiveness of our marketing.

These services may use cookies, pixels or similar technologies to collect information about interactions with our website and, where permitted, use that information to show advertising that may be more relevant to your interests.

Depending on the services enabled on our Site, these may include Shopify's analytics and marketing tools and other third-party analytics or advertising providers.

Where required by applicable law, we will obtain appropriate consent before using information for targeted or behavioural advertising.

You may be able to adjust your advertising preferences through your browser, device, applicable platform settings or the cookie/privacy controls available on our Site.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell Oshun products to you.

Shopify processes Personal Information when you visit our Site, make a purchase or otherwise interact with our store.

Because Shopify provides services and infrastructure internationally, Personal Information may be processed or stored outside your province or country of residence.

Shopify's handling of Personal Information is also governed by its own privacy practices.

We may share Personal Information with third-party service providers where reasonably necessary to operate Oshun Apparel and provide our Services.

These providers may include:

• Shopify and e-commerce technology providers;
• payment processors;
• shipping and fulfillment providers;
• email and marketing platforms;
• analytics providers;
• advertising and social-media platforms;
• fraud-prevention and security providers;
• customer-service systems; and
• professional advisers such as accountants, lawyers and consultants.

We do not sell Personal Information in the ordinary meaning of selling customer information for money.

We may also disclose Personal Information:

• where you have directed or consented to the disclosure;
• where required or permitted by applicable law;
• in response to a subpoena, court order or other lawful government request;
• to investigate suspected fraud or security incidents;
• to protect our rights, property, customers or others; or
• in connection with a merger, financing, acquisition, restructuring or sale of all or part of our business, subject to applicable legal requirements.

Oshun Apparel is a Canadian business based in British Columbia, but some service providers we use may operate or process information outside British Columbia or Canada, including in the United States.

When Personal Information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, government agencies or law-enforcement authorities in accordance with those laws.

We take reasonable steps to use service providers and safeguards appropriate to the nature and sensitivity of the Personal Information involved.

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet our legal, accounting, tax, fraud-prevention and operational requirements.

When you place an order, we may retain Order Information as part of our business records even after the transaction has been completed.

Where appropriate and subject to applicable law, you may request deletion of Personal Information we hold about you.

When Personal Information is no longer required, we take reasonable steps to delete, destroy or anonymize it.

We use reasonable administrative, technical and organizational safeguards designed to protect Personal Information from unauthorized access, loss, misuse, disclosure, alteration or destruction.

Our online store uses Shopify's infrastructure and security features, and payment information is processed through authorized payment providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Depending on where you live and subject to applicable law, you may have rights relating to your Personal Information.

These may include the right to:

• request access to Personal Information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent to certain uses of your Personal Information;
• ask how your information has been collected, used or disclosed;
• request deletion of certain Personal Information where applicable; and
• make a complaint regarding our handling of your Personal Information.

Certain information may need to be retained where required by law or reasonably necessary to complete transactions, maintain business records, resolve disputes, prevent fraud or enforce agreements.

To exercise a privacy right, contact us using the information at the end of this Policy. We may need to verify your identity before fulfilling a request.

Residents Outside Canada

If you live in a jurisdiction that provides additional privacy rights, including certain jurisdictions in Europe or the United States, you may have additional rights concerning access, correction, deletion, portability, restriction or objection to certain processing.

We will respond to valid privacy requests in accordance with applicable law.

Oshun Apparel's website and products are not directed toward children for the purpose of collecting Personal Information.

We do not knowingly collect Personal Information directly from children who are unable to provide valid consent under applicable law without appropriate parental or guardian authorization.

If you believe a child has provided Personal Information to us inappropriately, please contact us.

Our Site may contain links to third-party websites, social-media platforms and services that we do not operate.

If you follow a link or interact with Oshun Apparel through a third-party platform, that third party's privacy policies and practices may apply.

We encourage you to review those privacy policies before providing Personal Information.

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services or legal and regulatory requirements.

When changes are made, we will post the revised Privacy Policy on this page and update the “Last updated” date where appropriate.